Help & Support
Kia Ora whānau - Thanks for checking out the Help & Support page.
This is something that we have prioritised as an area of improvement for us to work on moving forward.
We are excited about some the mahi that is currently in progress behinds the scenes to help better the online customer service, experience and support we provide you with while visiting / shopping with us @ THE HORI.
Thanks again for all the support whānau. Ngā mihi nui - Hori & Mia.
F.A.Q's
Frequently Asked Questions (FAQs): This section contains a list of commonly asked questions along with their corresponding answers.
Shipping & Delivery
General shipping and delivery questions.
We use NZ POST for clothing shipments.
Yes - You will be sent a tracking number once you package has been scanned by our local courier (NZ Post)
Yes - You will receive an email notification once your package has been shipped (collected and scanned by courier).
Shipping & Delivery (Clothing)
Clothing specific shipping and delivery questions / answers.
Please refer to our Shipping & Delivery page.
Shipping costs are automatically calculated in the checkout process, based on the amount of items you have in your cart. Click here to view our Shipping & Delivery page.
Aotearoa | NZ
1 clothing item = $8
2 items = $10
3 items = $15
4 + items = $20
Australia
1 clothing item = $55
2 items = $60
3 items = $65
4 + items = $70
Shipping & Delivery (ART)
Art shipping and delivery questions / answers.
Yes - we can arrange to have framed pieces shipped (only on customers request).
We only use Pack & Send who insure safe delivery of your shipment.
Shipping costs are automatically calculated in the checkout process, based on the amount of items you have in your cart. Click here to view our Shipping & Delivery page.
Aotearoa | NZ
Rolled Prints A3, A2, A1 = $25
Framed pieces (Contact us to discuss, can be shipped but only on buyers request and risk).
Australia
Rolled Prints A3, A2, A1 = $75
Framed pieces = We currently don't ship framed pieces to Aus.
Still need Help ?
Contact us by sending us a message using the contact form below.
Please keep in mind we are a small whānau run team and business so please allow us sometime to respond to your pātai or message.
We will aim to reply within 48 hours of your message arriving.